Returns & Refunds
Here at TM Tables, we truly hope you enjoy our products and believe you will be thrilled with your purchase from us. That is because we go out of our way to ensure that they are designed and built to be exactly what you need. We understand, however, that sometimes a product may not be what you expected it to be. In the event that occurs, please review the following terms related to returning a product.
What Do I Need To Know Before I Start A General Return?
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Most items will not be authorized for return after 30 days from the delivery date. This varies from brand to brand so please be sure to verify the refund time frame which can be found on the brand’s product page.
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No returned merchandise will be accepted without a valid return authorization number on the shipping label.
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Please DO NOT discard any of the shipping boxes or packing materials. For further details on this, please scroll down to “Why Should I Keep The Original Packaging”
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Returns can take up to 30 days to process due to shipping and processing.
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All items, accessories, and parts must be returned in order for the return to be processed. All warranty cards (if initially provided by the manufacturer) must be left blank.
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You will be responsible for paying the return shipping cost.
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Please provide at least a full view picture of the product so we can assess its condition and return eligibility.
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All discontinued items are final sale. No returns or exchanges.
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Sorry we cannot accept returns for assembled merchandise.
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The White Glove service charges collected on the order will not be refunded for general return.
What Is Your Return Policy?
If something doesn't work for you, our team will work with you and do our best to make it right. Return requests can be made within 30 days from the date you have received the item. This varies from brand to brand so please be sure to verify the refund time frame which can be found on the brand’s product page. To initiate this request, please email our team at returns@tmtables.com so that we can facilitate the return. Customer's full cooperation is required to expedite the resolution.
Please note that the policy is subject to the conditions below:
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There is a 20% restocking fee charged per returned item; this fee is deducted from your refund.
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Only items in as-new condition can be returned. Products with scratches, stains, damages, drilling, or any other modification will not be accepted. We reserve the right not to refund a product that, in our reasonable opinion, has become of unacceptable quality due to fair wear and tear, misuse; or as a result of failure to take reasonable care of the product.
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Please return the items in the original packaging unused with no pieces missing. The original packaging is designed carefully to avoid shipping damages. Items not in their original packaging will not be accepted for return.
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We encourage customers to take multiple photographs of the items scheduled for return and the condition of the packaging before handing them over to our delivery partners.
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We are unable to accommodate returns / refunds for the following items:
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Any item marked as 'Clearance' or specified as on 'Final Sale'
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Any form of Display items
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Any item(s) previously assembled or installed
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All discontinued items are final sale. No returns or exchanges.
We are unable to process returns for the following brands:
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4D Concepts
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ACME Furniture
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Bellini Modern Living
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!nspire
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Worldwide HomeFurnishings Inc.
What If I Don’t Have The Original Packaging For The Return?
We are unable to accept any return(s) without its original packaging.
Why Should I Keep The Original Packaging?
Due to the nature of our products, whether it be large furniture or other smaller items, they are often in the heavy or delicate categories. The packaging is especially made to cater to each individual item. They are rigorously tested to ensure they can withstand most kinds of unpredictable incidences in transportation. Any self-packed items by the customer will have a high chance of being damaged on the way caused by flimsy materials or improper techniques. That's why we don't generally allow any returns without their complete original packaging. This also prevents lots of potentially wasted efforts and protects the customer's interest.
Do You Offer Exchanges?
Rather than offering exchanges should you decide you would like to return a product, we shall process all exchanges as normal returns per the guidelines outlined in the Return Policy. You may then choose to purchase a new item at your convenience.
What Item(s) Are Not Eligible For Returns?
A few items can’t be returned, including:
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All 4D Concepts, ACME Furniture, Bellini Modern Living, !nspire and Worldwide HomeFurnishings Inc. products
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Clearance items
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Final sale items
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Customized items
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Special order(s)
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Made to order items
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Items marked “Non-Returnable” on the product page
Please note, any items returned without authorization will not qualify for a refund and be rejected on delivery to the returns center.
Are Items For Sale Refundable?
ALL SALES ARE FINAL, NO REFUNDS! Please make sure you really need an item before you make a purchase. If you have any questions prior to making your purchase, please contact our team for assistance at support@tmtables.com.
What Fees Are Subtracted From My Return?
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A 20% restocking fee of the item cost that is not refunded if the item is returned.
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The original shipment cost, which is not refunded if the item is returned.
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The return shipping cost will be subtracted from the refund amount.
How Does The Refund Process Work Once Items Are Sent Back?
You will receive a notification email within 3-5 working days after we receive your item(s), and when the refund is being processed. The refund will be made to the account that the funds were originally drawn from minus the restocking and shipping fees.
Please note that for credit card payment refund, please allow up to one billing cycle for your account to be credited.
Please do not request a chargeback from your credit card company during the return process due to the time it takes to resolve chargeback disputes. It is usually better to be patient and wait for the return process to run its course. Or if an unusual delay occurs, feel free to contact us for assistance.
When Will I Receive My Refund?
Timing of your refund is dependent on the completion of the process by the requestor's behalf, which varies case by case. Your credit card will be refunded once the manufacturer receives the returned item. If the returned item is not received at tthe Returns Center, we reserve the right to reverse the refund.
What If I Need To Cancel My Order?
Cancellation requests are not a guarantee, as our cancellation system will not allow items to be canceled once it has been shipped from the warehouse. Please note that custom and made-to-order items are not eligible for cancellation once the order has been placed.
Once an item has been shipped from the warehouse, it is considered a return, not a cancellation. Please keep in mind that refusing a delivery is not an acceptable form of cancellation.
If there are backordered products on your order and you choose to wait for the backordered products to become available, we will make payment to the manufacturer to ensure that the products are reserved for you when they become available and not sold to anyone else. Your order will be considered a "special order" and therefore cannot be canceled.
What Can I Do If My Cancellation Has Been Denied?
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If you wish to keep your item(s), there is no further action needed.
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If you wish to return your item(s) you can do so once you have received your item(s). If you missed the window to cancel the order, you can always set up a return ahead of time and then send the unwanted item(s) once it arrives. To get started, please review our return policy under “What You Need To Know Before You Start A General Return” and “What Is Your Return Policy?” to start the process.
Are Shipping Fees Refundable?
All shipping fees are non-refundable. If for any reason you need to return an item with free shipping, the refund you receive will be for the item price you paid minus the standard shipping cost and restocking fees. Standard shipping costs are based on item prices as outlined within our shipping information. Return packages must be shipped prepaid through a traceable method and those shipping costs are non-refundable.
When Must A Return Be Received?
Approved returns must be shipped within 7 days of receiving the approval from our team for standard return shipments. This also applies to items that need to be shipped via freight. Otherwise, the return will be considered void.
Canceling a Return
Already filled out the return form but changed your mind? Don’t worry! We will do our best to work with you to help resolve the issue and update you on your available options. If you still have the item in your possession, you can easily cancel the return by emailing our team at returns@tmtables.com so long as you have not yet received the return shipping label from our team.
My Product is Missing Parts, What Do I Do?
Our goal is to make buying online easy, safe and efficient. If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts. Speed matters since most carriers only let us file freight claims within 48 hours of delivery.
Please email us the following information below to support@tmtables.com with the subject including your Order #___ - Parts Required
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Order #
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Item #
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Include if parts are damaged or missing
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If damaged, include a picture of the box and one of the damaged products showing and explaining the defect. Please take as many pictures as possible to expedite the request.