Shipping and Delivery

Does Your Entire Collection Include Free Standard Shipping?

We feel that delivery and set up should be as efficient as possible. Prices on our entire collection listed on the website feature free standard shipping for small parcel and threshold shipping for the mainland US.

It is our goal to deliver your purchase to you in the quickest and most efficient way possible. All our products are fully packaged for safe transit and will be handled by professional third-party delivery carriers. 

How Does Your Order Shipment Process and Status Of My Package Delivery Work?

If your order is in stock and we process the charges to your credit card, it will ship within two to seven business days from the date of your order.

You will receive a confirmation email of your order leaving the warehouse to the e-mail address you provided when checking out once your order has shipped. You will then either receive a delivery date with tracking information or be contacted by our delivery partner to arrange a delivery day and time window.

Please note that handling – which includes preparing an item for shipment, packaging, and disassembly – may take anywhere between up to one to three business days. This is not included in the shipping time estimates noted above but is accounted for in the estimate found on item detail pages and at checkout. 

If you do not receive tracking information from us within seven business days of your order, feel free to follow up with us at support@tmtables.com or by contacting us directly.

What Shipping Options Are Available?

We offer Standard Shipping, Room of Choice, White Glove Delivery, and White Glove Delivery + Assembly are available at checkout. Please note that if no delivery options can be chosen at the checkout page, the item(s) would be delivered as standard shipping by default.

Parcel packages are shipped via UPS or FedEx only to the contiguous United States. Orders are usually picked, packed and ready to ship within 2 to 5 business days of placing an order if the item is in stock.

Delivery can take place in 3 to 7 business days after the item has been shipped. A business day is considered to be Monday through Friday, from 8 am to 5 pm excluding holidays.

Any special requests outside our normal delivery hours may be subject to additional fees.

Do You Ship to Multiple Shipping Addresses?

You can only specify one address per order. If you're buying several items and want to designate that items be sent to different addresses (for example, you want to buy an item for yourself and an item to be shipped to a friend as a gift), you will need to purchase the items separately.

Do You Charge Sales Tax?

Aside from any shipping costs, your order may be subject to sales taxes. We are required to charge these based on specific state and local tax rates.

What Is Your Delivery Process Like?

We want to ensure your order is delivered to you in perfect condition, quickly, and efficiently.

Items that are too large, fragile or heavy to ship with UPS or FedEx will ship with freight carriers who specialize in furniture delivery. We automatically select the best team of carriers for your delivery.

Your order will be carefully and professionally handled from start to finish making sure it arrives to you safe and sound.

How Does Standard Shipping By UPS Or FedEx work?

Standard shipping includes the delivery of the order to the nearest, accessible transport area and unloading of the order to ground level. All deliveries are executed weekdays from Monday to Friday during normal working hours of 8 am to 5 pm.

Prior to delivery our customers usually get notified about coming delivery, however, this may not be guaranteed. Customer has full responsibility in checking the condition of the packaging on arrival.

In most cases, signatures are not required for deliveries made by UPS or FedEx to leave the package at your door. The carrier will unload the item(s) as close to your door as possible within the scheduled window.

If you are unable to move the item(s) from there by yourself, please make sure that you have someone available to help you when the delivery arrives. This service does not include unpacking, assembly or rubbish removal.

What If I Ordered Multiple Items? 

We work with multiple, specialist delivery partners to ensure your order reaches you safely and on time which may result in your order having multiple shipments from separate delivery partners.

Kindly note that shipping cost is calculated per shipment (not per total order), based on the warehouse location that your product(s) is shipped from.​​

Speed of delivery depends on the type of product, product availability, and proximity to metropolitan areas. 

How Do I Change My Shipping Address For An Order?

If you have a FedEx or UPS tracking number, you can update your order through FedEx Delivery Manager or UPS My Choice. Either one gives you the ability to:

• Hold or delay packages
• Pick up from a local FedEx or UPS location
• Deliver to another address
• Delivery on another day
• Schedule a delivery window

Otherwise, to update the shipping address for an order, please contact us directly.

How Can I Ensure My Order Is Delivered Without Any Issues?

Please note that it is your responsibility to check that your items will fit through doors, hallways, stairwells, or elevators in their packaging before you place your order.

Another suggestion is to plan ahead for the delivery so that you or a trusted person can be available to receive it.

Product and package dimensions are included in the product description on our website. Failed delivery due to inability to access your delivery destination will result in additional delivery charges. Please contact us if you have any questions.

How Does Standard Shipping for Threshold Items Work?

For products that are heavier or larger than the specified small parcel weight limit, these will be delivered by truck freight.

This means that when the order arrives at the shipping address it will be lowered off of the truck onto the curb, or driveway as close to the door as possible and it is the customer’s responsibility to move the item(s) from that point.

Threshold delivery carriers will NOT enter your home under any circumstances. Usually freight companies notify recipients prior to delivery, nevertheless this can not be guaranteed.

It is the customer's responsibility to check the condition of the order and the goods delivered. For information about our white glove service, see "What is White Glove Delivery and How Does It Work" below. 

What Is The Average Shipping Time for Standard Threshold Shipping? 

For in-stock ready to ship oversized items that require freight, the average processing time is 1-5 business days. Once it's been shipped, the delivery time within the contiguous United States is anywhere between 3-8 business days. 

Shipping times are NOT guaranteed and only represent estimates. Please note that these dates are an estimate and may be subject to potential unforeseen delays. 

Should I Inspect My Delivery Before or After Signing For It?

An adult must be present with an ID to accept and sign for delivery of your new furniture.  The delivery driver must wait until you check every single package delivery for any visible defects or damage at the time of delivery. 

Before signing the delivery slip, indicate every box imperfection noticed.  If you notice that the box shows signs of any damage, or if you are at all concerned that there might be damage, please write "PRODUCT DAMAGED" clearly on the sheet that the truck freight representative will ask you to sign.  This action ensures that if there is any damage, it will be easy to take care of the problem.  Taking photos and/or video(s) of the damages is highly necessary. 

Otherwise, the item or its damaged parts may not be replaced.  Any damages that are not declared before signing the delivery slip will be out of freight company responsibility and will be not subject to any disputes.

If There Is Damage After Inspecting A Freight Delivered Item, What Should I Do?

When you accept an item delivered via freight, the item must be inspected and approved when signing off for the delivery.

Please be sure to take photos of your package before opening. If you notice any damage to the packaging, please make sure to inspect the item inside immediately and take photos of the actual damage. This is imperative to submit a damage claim; a claim without photos of the exterior packaging before opening and no photos of the actual damaged item will not be accepted.

After the sign off, the item will not be returnable. Please carefully inspect and only approve the delivery if in perfect condition. If you notice damage to the packaging but are unable to open immediately, please clearly note the damage on the delivery receipt before signing and make sure to take a picture. Following this process will help speed up the investigation and resolve the issue.

What is White Glove Delivery and How Does It Work?

White Glove Delivery covers the delivery service from unloading the item(s) from the truck, delivering your item(s) to the room of your choice, and the removal of the boxes and any packaging—at an additional charge available upon check out.

If the product requires assembly, we also offer  White Glove Delivery + Assembly which covers the delivery service from unloading the item(s) from the truck, delivering your item(s) to the room of your choice, assembly of the item(s), and the removal of the boxes and any packaging—at an additional charge available upon check out.

Kindly note that any additional stairs beyond two flights is subject to additional fees. This service does not include removal, or moving of old or existing furniture.

Will I Be Contacted For My White Glove Delivery?

To initiate delivery, we will send an email notifying that your order is ready to ship. You will then be contacted by our delivery partner to arrange a delivery day and time window.

Tips for White Glove Delivery Service

1. An adult with an ID must be present. Signatures are required for White Glove Delivery methods.
2. Please note down every imperfection of the packaging. It is required that you take photos of any damage that you notice as proof. Any damages reported after signing the delivery slip, will not be subject to any disputes. 
3. Please reach out to the local delivery agent directly if you need to reschedule the delivery time or if you are unable to be there and will have someone else be there in your absence. Their contact information shows in the email together with your tracking information and delivery time window. Please be advised that this may incur an additional fee.
4. On the day of delivery please make sure the area is cleared for delivery. Our delivery team can not remove old furniture.
5. Make sure your floors and/or walls are covered and protected prior to delivery as TM Tables nor the carrier will not be held liable for damage to your personal property.
6. Once the item(s) is dispatched from the facility, a return request could be authorized for item(s) in a brand-new condition, but the additional delivery fee is not refundable. If this is the case, please contact us immediately.

Undeliverable and Refused Package

If the delivery attempt is unsuccessful for reasons such as refusal, invalid address, or lack of signature, resulting in reshipment or cancellation, you will be responsible for the additional handling and shipping fees that might occur.

What if I Refuse My White Glove Delivery Item(s)?

Refused white glove deliveries are subject to all freight and handling charges that will not be credited or reimbursed except in the case of damaged deliveries.

Tips for Signing Of Proof of Delivery Receipt (POD)

A proof of delivery receipt (POD) is not simply a receipt of delivery, but an acknowledgment that the goods arrived intact.

Oftentimes, PODs are signed without inspecting your delivery. We advise confirming that the shipment was intended for you, that the entire order has been delivered, and that it was delivered undamaged.

Anything not indicated on this form before signature will result in TM Tables being unable to authorize any damage claims after your driver has left. Please follow this checklist before the Point of Delivery (POD) is signed:

1. An adult with an ID must be present to accept and sign for delivery of your new furniture.
2. Please check all packages/cartons for visible damage.
3. Please confirm you have received the correct items as per the POD and the delivery order.
4. If you have White Glove delivery: Please wait until all items have been assembled and there is no visible damage to the items. Then sign off on POD.
5. If there is serious damage to a carton, point it out to the delivery driver.
6. If there is damage: Please take photos/videos of the damage and cartons/packaging.
7. Please indicate any property damage caused by delivery on the POD. We will need photographs and video footage of the damage occurring to document the damage.

After you’ve gone through your entire shipment and documented any issues, you may obtain the driver’s signature or initials next to your notes about the damaged items on the POD. 

Please do not dispose of cartons until the issue is resolved.

What If My Order Shows As Delivered But is Missing?

Below are a few steps you can take (better within 24 hours) after your item shows as delivered:

1. Confirm your shipping address.
2. Check the mailbox and other entrances to your home.
3. Check if someone else from your household or a neighbor accepted the package.
4. Check around your home for delivery attempt notice.
5. Contact the carrier (FedEx, UPS, etc.) with your tracking number to start a claim.
6. Sometimes carriers communicate delivery prior to arrival, so we suggest waiting 24 hours. 

If it has been 24 hours or more since the delivery notification and you still haven’t received the product, please contact our customer service and provide the claim number for additional assistance.   

All missing item inquiries may be best informed within 1 day of receipt, otherwise, after-sales inquiries after 1 day of receipt might be affected negatively due to uncertain factors outside of the time frame.

Are There Any Exclusions That May Apply?

• Surcharges may apply to deliveries involving multiple flight of stairs, walk-up or difficult-to-access locations
• The delivery team will not perform plumbing installation or electrical wiring 
• If the item is picked up disassembled, the carrier is not required to assemble it upon delivery (with the exception of a white glove delivery order)

Delayed Shipment or Delivery Due To Unforeseen Situations 

In the event of delay in shipment due to unforeseen situations, TM Tables reserves the right to reschedule the delivery, subject to the availability of the next open delivery date. No specific time of delivery can be provided. A time frame will be advised but cannot be guaranteed.

TM Tables shall not be liable for any consequences or any loss suffered or expenses incurred (whether direct or indirect) due to the delay in the shipment and/or delivery of the goods and no such delay shall entitle the customer to treat this agreement as being repudiated by TM Tables or to any comparison.